Frequently Asked Questions
Order Information
What should I do if I want to order?
SIMPLY ADD THE ITEMS YOU WOULD LIKE TO PURCHASE TO YOUR CART THEN CHECKOUT.
Can I order by phone?
NO, ORDERS CAN NOT BE PLACED OVER THE PHONE. ALL ORDERS MUST BE PLACED ON THE NACREELABS.COM WEBSITE.
I have questions about the product or want to change (color, size, size, price ...) what to do?
Why did I receive a cancellation / out of stock notification after I successfully placed an order?
THIS IS MOSTLY DUE TO AN INVENTORY ERROR. WE APOLOGIZE FOR ANY INCONVIENCE THIS MAY CAUSE AND THE CUSTOMER WILL BE REFUNDED THE FULL COST.
How to put multiple products into the same order?
ALL ITEMS SHIP FROM THE SAME LOCATION SO TO ADD MULTPLE PRODUCTS TO THE ORDER CHECKOUT AT ONE TIME. TO SEPERATE PRODUCTS/ORDERS PLEASE CHECKOUT AT MULTIPLE TIMES.
I want to cancel my order?
Payment & Delivery
What forms of payment does the shop have?
How can I change my payment method for an order?
ONCE THE ORDER HAS BEEN COMPLETED, PAYMENT TYPE CAN NOT BE CHANGED. BEFORE ORDERING, SIMPLY SELECT THE PAYMENT TYPE YOU PREFER.
Card payment error?
CONTACT YOUR BANK.
How to use discount codes?
DISCOUNT CODES CAN BE APPLIED AT CHECKOUT ONLY.
How to check order status?
LOG INTO YOUR NACREE ACCOUNT OR THROUGH EMAIL CONFIRMATION.
How is shipping fee calculated?
SHIPPING FEE IS CALCULATED BASED ON YOUR DELIVERY ADDRESS.
